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SendFlowers.com Satisfaction Guarantee

At Send Flowers we know how much care goes into sending flowers to friends and loved ones, because of that we offer a 100% Customer Satisfaction Guarantee. If you are not satisfied with your flower or gift order from us, feel free to contact us 24 hours a day. We will either refund your money or redeliver a new product. Problems are rare, but when they occur we are here to make it better.

Delivery/Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner and depending on availability.

Substitution Policy

Substitutions may be necessary to ensure your arrangement is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Plants

• For green and blooming plants, similar plants may be substituted of equal or greater value.

• For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.

• If the plant container shown online is not available, a similar container will be used.

Flowers

• In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.

• For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.

• If the floral container shown online is not available, a similar container will be used.

Specialty Gifts

• Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

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